You can contact us in 3 ways:
- the best option: by using our contact page available here
- by calling us at +33 663794962, Monday to Friday from 9:30 a.m. to 6:00 p.m. ;)
- by stopping by the shop to say hello, but please check our opening days and hours first ;)

You can track the progress of your order in your customer account.
If the status is "being prepared," rest assured that this is indeed the case and your order will be shipped very soon!
You will receive an email with a tracking number as soon as it is shipped.
By going to your account, you can view your order history and click on "details" to find the tracking number.
Please note that the postal service does not update the tracking information until your package arrives at your address.

The tracking number is sent to you by email on the day your order is shipped.
You can also find your tracking information by viewing the details of your order in your customer account.
There, you will find a link to Mondial Relay that will take you directly to the tracking page for your shipment.

We process orders within 2 to 5 days, sometimes faster, but it may take a little longer during promotional periods (sales, Black Friday, special offers, etc.). Delivery time by the postal service or Mondial Relay should then be added. Thank you for your patience — we do our best to be as fast as possible, but we will never be able to match Amazon :-)

Yes, your order has been shipped. Sometimes La Poste does not scan the tracking number when the parcel first enters their network.
There is no need to worry — this does not affect the delivery of your parcel. However, you may not be able to track every step of its journey.
The parcel will usually be scanned again when it reaches its destination, and the tracking information will then be updated.

Not at the moment. We have not yet implemented an in-store pickup system, but you are welcome to contact us and we will be happy to arrange an appointment for collection.

First, are the items still in your shopping cart? If so, the order was not completed. Why? Even if your bank has approved the payment, you must wait until you are redirected back to our website. You will then see a confirmation message indicating that your order has been successfully placed. Depending on your internet connection, this may take a few seconds or even a few minutes.
Once your bank has authorized the payment, that is when the final processing takes place! Your bank communicates with ours after the authorization is granted, and it is important not to close or leave the page during this process. If you are unsure, please give us a call:
+33 663794962